1. Introduction
This Privacy Policy explains how Emanate Marketing (“we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information when you visit our website, interact with our services, submit enquiries, or engage with our business.
We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect personal information including your full name, phone number, email address, business name, job title, address details, billing information, and any information you provide through enquiry forms, bookings, emails, phone calls, SMS messages, or direct communication with us.
We may also collect business-related information including NDIS provider details, service offerings, marketing preferences, CRM and onboarding information, campaign data, and lead generation information relevant to the services we provide.
In addition, technical information may be collected automatically when you visit our website. This may include your IP address, browser type, device information, website usage statistics, cookies, referral sources, and activity on our website.
3. How We Collect Information
We collect information through a variety of methods including website enquiry forms, Facebook lead forms, booking systems, onboarding questionnaires, CRM platforms, email communications, phone calls, SMS messages, advertising platforms, analytics tools, cookies, tracking technologies, and direct interactions with you.
4. Why We Collect Your Information
We collect and use personal information for purposes related to operating and improving our business and services. This includes generating and managing business leads, contacting prospective and existing clients, responding to enquiries, managing onboarding processes and contracts, processing invoices and payments, operating CRM systems and automations, improving website functionality and user experience, conducting marketing and promotional activities, analysing business performance, complying with legal obligations, and protecting our systems from fraud, abuse, or unauthorised access.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
– Analyse website traffic
– Improve user experience
– Track marketing performance
– Retarget advertisements
– Store website preferences
Third-party platforms such as Meta (Facebook), Google, and analytics providers may also use cookies or tracking technologies on our website.
You may disable cookies through your browser settings, however some website functionality may be affected.
6. Disclosure of Information
We may disclose personal information to employees, contractors, CRM providers, software providers, payment processors, marketing and advertising platforms, IT service providers, hosting companies, professional advisers, and government or regulatory bodies where required by law.
We do not sell personal information to third parties.
7. Overseas Disclosure
Some third-party service providers we use may store or process data outside Australia, including in the United States or other countries.
Where reasonably possible, we take steps to ensure overseas providers handle personal information securely and in accordance with applicable privacy standards.
8. Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, interference, loss, modification, or disclosure. Security measures may include secure hosting environments, password protection, access controls, encrypted communications where appropriate, secure CRM systems, and secure payment processing systems.
While we take reasonable precautions to protect information, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information only for as long as reasonably necessary to:
– Provide services
– Meet legal obligations
– Resolve disputes
– Maintain business records
– Enforce agreements
Information that is no longer required may be securely deleted or de-identified.
10. Marketing Communications
By submitting your information through our website or services, you consent to receiving emails, SMS messages, phone calls, marketing communications, and follow-up communications from us where permitted by law.
You may opt out of marketing communications at any time by clicking the unsubscribe link included in emails, replying STOP to SMS communications where applicable, or contacting us directly.
11. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests may be submitted using the contact details listed below.
We may require verification of identity before processing requests.
12. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
Users should review the privacy policies of external websites separately.
13. Children's Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children without appropriate consent.
14. Complaints
If you believe your privacy has been breached or you have concerns regarding how your information is handled, please contact us.
We will investigate complaints and attempt to resolve them within a reasonable timeframe.
You may also contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Continued use of our website or services after changes are published constitutes acceptance of the revised Privacy Policy.
